We want to make sure you love our products and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution. Send an email with the photos to contact@support.felinefounder.com.

Because products are made to order, we do not accept general returns or sizing-related returns.

Please read below for more details:

Cancellations

All of our products are made to order especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Refunds policy

PayPal: Any refunds processed will show back up in your Paypal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days depending on your bank.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay. Stripe, with bank-level security standards, handles our financial processing.

Will I have to pay any additional taxes on my order if I receive an item from the USA and I’m located in a different country?

We produce and ship items worldwide! In most cases, products are fulfilled at the closest production center to the customer. Sometimes due to reasons such as stock availability, orders may be shipped internationally. In such cases, international orders may be subject to import taxes, duties, and other customs charges. The charges vary by country and this is mainly an issue for customers in the European Union. At this time, we are unable to calculate the charges in advance.

We do our best to be transparent by noting in the description of each item if it has a high probability that it can only be shipped from the USA. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.